Business Benefits of Unified Communications as Service

Some years ago, when Unified Communications was just beginning, companies adopting the new technology had to operate and manage infrastructure on the premises. Now, with Unified Communications as a Service (UCaaS), companies can access computing resources in the cloud, with its convenience and cost savings. Read on to learn more about what UCaaS can do for your company, and what to consider when looking for a cloud service provider.

Benefits of UCaaS over Conventional Unified Communications

Though Unified Communications has existed for at least ten years, businesses used to have to keep their data and servers on-premise, resulting in a burdensome capital expense. Some years ago, the development of cloud computing allowed companies to outsource infrastructure to a third party, converting it to a more budget-friendly operating expense. With Unified Communications as a Service (UCaaS), they can now scale up and down on use of computing resources in keeping with demand or new technological initiatives. Providers have furnished the infrastructure including servers and data centers; all the users need is an Internet connection. The unification of numerous communication channels including telephony and web conferencing, and applications like customer relationship management makes it easy for workers to interact with each other and serve customers efficiently–anytime and anywhere. 

What to Consider When Adopting UCaaS

No doubt the combination of Unified Communications and cloud computing is beneficial to your company and its technology budget. Even with that bright picture, businesses may still have questions. One key question to consider is how UCaaS will align with your company goals, and what problems it will solve. What about security, including encryption of data? How easy are the tools to learn, and does the provider offer support ranging from simple questions to help in emergencies? These are just a few questions to discuss with a potential cloud service provider.

Unified Communications alone has helped companies with communication and collaboration; when paired with the cloud, it can help your company become even more effective while controlling technology spend. For further assistance, contact your trusted technology advisor today.